Common purchase queries answered
Orders and Shipping
Shipping time varies by location. See our shipping and delivery.
You can create for an account when you making a purchase, on the checkout page. After you create an account, you can log in again using the user and password that we have sent in your inbox.
You can change it on account menu, or at checkout page.
We inform you by email after you place your order and the item has been delivered. We send you tracking number and link to track the packet.
Never! we use paypal as a payment methods. PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. See our payment methods.
No. But, we are not responsible for any custom fees once the items have shipped, like country tax, etc.
We have shipped to more than 200 countries. See our shipping and delivery.
If you need to swap an item
Returns and Exchanges
If that the case, then feel free to request a refund or reshipment for ordered products. You can check on our refunds and returns policy.
Your satisfaction is our #1 priority. We will send other packet for you, or you can request for refund. See our refunds and returns policy.
You can reach our contact page or mail us on: firstname.lastname@example.org
You can chat our customer support team, by clicking Chat With Us button on bottom-right of the screen or see our contact page.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. In this case, we also reject issue for refund. See our refunds and returns policy.
As long as your package status is not yet shipping, you can cancel it by contacting our customer support as soon as possible. Once the packaging and shipping process has started, it can no longer be cancelled. See our refunds and returns policy.
No, you can’t. We immediately rotate with new items every day. But, you can get notified for every latest products by subscribe to our form, so you’ll never miss any products.